Effective date: October 23, 2026
These Terms of Service ("Terms") are an agreement between Raker5 Ventures LLC, a Washington limited liability company, doing business as AvenLogix ("AvenLogix," "we," "us"), and the organization that registers for or uses our services ("Tenant," "you"). They govern access to app.avenlogix.com and every AvenLogix product, including AvenLogix PM and any later products such as AvenLogix CRM (together, the "Services").
By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you accept on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the Services.
If you and AvenLogix sign a separate written agreement or order form, that document controls where it conflicts with these Terms.
1. Definitions
Tenant: the company or organization that subscribes to the Services and holds the account.
Tenant Admin: a person the Tenant designates to manage its users, product access and billing.
Authorized User: an employee, contractor or other person the Tenant allows to access the Services under its account.
Customer Data: all data, files, projects, tasks and other content that the Tenant or its Authorized Users submit to the Services.
Subscription: the products, plan and term the Tenant purchases, as shown at checkout or in an order form.
Documentation: the help content and usage guides we make available for the Services.
2. Accounts and users
Eligibility. The Services are for business use. You must be at least 18 and able to form a binding contract. The Services are not intended for consumers or children.
Registration. You agree to give accurate account information and keep it current.
Tenant Admins. The Tenant controls which Authorized Users may access each product and what roles they hold. We are not responsible for access decisions the Tenant Admin makes.
Responsibility for users. The Tenant is responsible for all activity under its account and for its Authorized Users' compliance with these Terms.
Credentials. Each login is for one person and may not be shared. Keep passwords confidential and notify us promptly at support@avenlogix.com of any unauthorized access.
3. Subscriptions, fees and billing
Fees. You agree to pay the fees for your Subscription as listed on our pricing page or order form. Fees are in U.S. dollars.
Payment processing. Payments are processed by our third-party processor, Stripe, Inc. You authorize us to charge your payment method for all fees when due.
Renewal. Subscriptions renew automatically for the same term unless you cancel before the renewal date. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period.
Refunds. Fees are non-refundable except where required by law or stated otherwise in writing.
Price changes. We may change prices with at least 30 days' notice. Changes apply at your next renewal.
Trials and free access. New Tenants may start a free trial (currently 90 days for AvenLogix PM). No payment method is needed to start a trial, and you will not be charged unless you choose to subscribe. Trials, beta features and free plans are provided as-is, may have limits, and are not covered by any availability or support commitments. We may extend, change or end a trial at any time. When a trial ends without a paid Subscription, access to the Services is paused. A Tenant Admin may subscribe, or request an export of Customer Data, within 30 days after the trial ends; after that we may delete Customer Data as described in Section 8.
Late payment. If payment fails and is not resolved within 10 days of notice, we may suspend access until paid.
Taxes. Fees exclude taxes. You are responsible for applicable sales, use and similar taxes, other than taxes on our income.
4. Acceptable use
You and your Authorized Users will not:
Use the Services for anything unlawful, fraudulent or infringing.
Upload malware or content that violates anyone's privacy, intellectual property or other rights.
Try to gain unauthorized access to the Services, other tenants' data, or our systems.
Probe, scan or test the Services' vulnerabilities without our written permission.
Interfere with or overload the Services, including through automated scraping or excessive requests.
Copy, modify, reverse engineer or build a competing product from the Services, except as law expressly allows.
Resell, sublicense or provide the Services to third parties outside your organization.
Store sensitive data the Services are not designed for, such as payment card numbers, health records or government ID numbers, unless we agree in writing.
We may suspend access that violates this section or threatens the security or integrity of the Services. Where practical, we will notify you first and give you a chance to fix the issue.
5. Customer Data, privacy and security
Ownership. You own your Customer Data. We claim no ownership of it.
License to us. You grant us a limited license to host, process, back up and display Customer Data only as needed to provide, secure and support the Services, and as you direct.
Your responsibility. You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to submit it.
Privacy. Our handling of personal information is described in our Privacy Policy at avenlogix.com/privacy.
Security. We use reasonable administrative, technical and physical safeguards designed to protect Customer Data, including tenant-level data separation, encryption in transit, and access controls. No system is perfectly secure, and we cannot guarantee against all unauthorized access.
Breach notice. If we confirm unauthorized access to your Customer Data, we will notify you without undue delay and as required by law.
Aggregated data. We may use de-identified, aggregated usage data that does not identify you or any individual to operate and improve the Services.
Subprocessors. We use third-party providers to host and run the Services, including Microsoft Azure (hosting, database and file storage), Microsoft 365 (business email), Cloudflare (network and security), Stripe (payments), and Resend (email delivery).
6. Intellectual property and feedback
Our property. AvenLogix and its licensors own the Services, software, design, Documentation and the AvenLogix name and logos. These Terms grant no rights except the limited right to use the Services during your Subscription.
Access right. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable right for your Authorized Users to use the Services for your internal business purposes.
Feedback. If you send suggestions or feedback, we may use them without restriction or payment to you.
7. Service availability, support and changes
Availability. We aim to keep the Services available but do not guarantee uninterrupted access. Planned maintenance and outages of third-party providers may cause downtime. We do not offer an uptime commitment or service credits unless stated in an order form.
Support. We provide support by email at support@avenlogix.com during Monday – Friday, 9am to 4pm, Pacific Time, excluding U.S. holidays.
Changes to the Services. We may add, change or remove features. If we remove a material feature you pay for, we will give reasonable notice.
Third-party services. Integrations or links to third-party services are governed by those providers' terms. We are not responsible for them.
Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email or in the app. Continued use after the effective date means you accept the update.
8. Term, termination and your data
Term. These Terms apply from your first use until your Subscription ends or is terminated.
Termination by you. You may cancel at any time as described in Section 3.
Termination by us. We may terminate or suspend your account if you materially breach these Terms and do not cure within 15 days of notice, immediately for serious violations of Section 4, or if required by law.
Data export. For 30 days after termination, or after a free trial ends without a paid Subscription, a Tenant Admin may request an export of Customer Data in a standard format. After that period we may delete Customer Data, except copies kept in routine backups (deleted on their normal cycle) or where law requires retention.
Survival. Sections on fees owed, Customer Data, intellectual property, disclaimers, liability, indemnification and general terms survive termination.
9. Disclaimers, limitation of liability and indemnification
Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AVENLOGIX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Project schedules, critical-path calculations and other outputs are planning aids; you are responsible for your business decisions.
Exclusion of damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.
Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO AVENLOGIX IN THE 12 MONTHS BEFORE THE CLAIM, OR $100 IF YOU HAVE PAID NOTHING.
Exceptions. The limits in items 2 and 3 do not apply to your payment obligations, a party's indemnification obligations, or liability that cannot be limited by law.
Your indemnity. You will defend and indemnify AvenLogix against third-party claims arising from your Customer Data, your Authorized Users' use of the Services, or your breach of Section 4.
Our indemnity. We will defend you against third-party claims that the Services, as we provide them, infringe a U.S. patent, copyright or trademark, and pay resulting damages finally awarded. This does not cover claims caused by Customer Data, your modifications, or combinations with items we did not provide.
10. Governing law and general terms
Governing law. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules.
Venue. Disputes will be resolved in the state or federal courts located in Spokane County, Washington, and both parties consent to that jurisdiction.
Informal resolution. Before filing a claim, each party will try in good faith to resolve the dispute by written notice and discussion for at least 30 days.
Publicity. We may list your company name and logo as a customer unless you opt out by emailing support@avenlogix.com.
Assignment. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all your assets. We may assign them in a similar transaction.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
Notices. We send notices to the Tenant Admin's email on file. You send notices to legal@avenlogix.com or by mail to Raker5 Ventures LLC dba AvenLogix, 506 N Sullivan Road, Ste F 186, Spokane Valley, WA 99037.
Export and sanctions. You will comply with U.S. export laws and will not use the Services from sanctioned countries or on behalf of restricted parties.
Entire agreement. These Terms, the Privacy Policy and any order form are the entire agreement on this subject. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
Contact: Raker5 Ventures LLC dba AvenLogix, 506 N Sullivan Road, Ste F 186, Spokane Valley, WA 99037 or support@avenlogix.com